Shipping & Returns

Shipping destinations & rates

While we are trying to reach all our customers and fans in every corner of the world, security and warranty issues prevent us from doing so at this point. We currently ship to the following countries:

Austria, Belgium, Cyprus, Czech Republic, DenmarkEgypt, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Netherlands, Antilles, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Shipping rates vary according to the weight of your shipment and will be calculated at checkout. Customers from the United States and Canada can purchase directly from us at http://www.razerzone.com (link to US page).

Payment modes

1) Cash on delivery
Within Germany Payment will be collected by the shipping carrier at the point of delivery. You will be billed an extra service charge of €5.10.

Within Europe, excluding GermanyPayment will be collected by the shipping carrier at the point of delivery. You will be billed an extra service charge of €8.60.

2) Credit card
We accept MasterCard and Visa. You will be required to enter your credit card number and expiry date at checkout.

3) Advance payment by bank transfer or check
If you would like to pay cash in advance, proceed to checkout with "payment in advance/check" selected. Once your order is made, our service agents will contact you with the relevant bank details for you to make the transfer and complete the transaction. If you have any questions about this process, feel free to email us directly at orders@razerzone.com

2 year limited warranty
We will gladly replace any product with a manufacturing defect for a period of 2 years from the date of purchase.
Should you encounter any problems with your Razer product or any difficulty in downloading or installing the driver, please submit an email to techsupport@razersupport.com (email link). To allow for more efficient assistance, please be sure to note the product you are having trouble with and give us an accurate description of your problem. The support team will get back to you within two business days.

Razer Returns & Refund Policy
Our Returns & Refund Policy is limited to products purchased directly from our online Razer Store and the procedure for returns must be initiated within 30 days from the date the item was purchased. Please note that for items purchased from other retailers, we can only assist in warranty support and defective exchanges.
In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Technical Support team (email link to techsupport@razersupport.com) to obtain a Return Merchandise Authorization Number (RMA) within 30 days of your receipt of the said product. The product must be returned to Razer in its original packaging and condition.
Please note that the RMA number must be noted on the outside of the returned product's package. You will be considered to have returned the said product to Razer if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to Razer, including paying all shipping charges in returning the product to Razer. We advise that you select a method of shipping that is traceable (eg. UPS, FedEx, USPS priority).
Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer's receipt of the returned product. In the event that the procedure herein is not followed, Razer reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.

Delivery times
Orders leave our warehouse within 3 working days. For shipping status and enquiries, please submit an email to our Web Orders team (email link to weborders@razersupport.com).
2nd day air orders will be sent out the next business day after the order is placed while 3rd day air orders will be shipped out within two working days.

Duties & import taxes
The customs departments at various country checkpoints may apply taxes to orders. Razer is not responsible for the implementation of these taxes and is unable to determine how much they may be.

Item availability
When items are unavailable or out of stock, you will be unable to add them to your shopping cart. However, they will be made available for purchase once stock arrives.

Undeliverable packages
When the carrier returns an undeliverable package to us, a full refund inclusive of shipping charges is issued. To purchase items that were undeliverable, a new order will have to be placed. Please make sure your address is correct before confirming your order. If making a purchase for someone else as a gift, it might be a good idea to notify him/her about the impending delivery to minimize confusion which might lead to a refusal of the package.